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5 Tips for Managing People Who Are Older Than You

In 2004, there was a strangely prophetic movie called In Good Company starring Dennis Quaid and Topher Grace about an old company with an older boss...

4 Reasons Not to Skimp on Coaching After Training

I sneak a quick glance at my watch. Three minutes to go. The workshop’s closing on a high note. Everyone’s sharing their top takeaways from the day,...

6 Ways to Show Clients You're Listening

When our facilitator Laura Daley teaches listening skills, she asks participants to name the four best listeners they know. Rarely can they name more...

The Quiet Leader

The terms introversion and extroversion, originally made popular by psychologist Carl Jung, have now become common terms in describing our innate...

How to Capture Your Readers’ Attention with Concise Writing

I leave out the parts that people skip. —Award-winning writer Elmore Leonard, on why his books are popular Eight seconds. That’s the average human...

3 Must-Have Sales Storytelling Skills

Up against automation and an endless stream of sales messages and information, sales teams are leveraging storytelling to differentiate their...

Write Like a Leader Part 4: Structuring an Email for Action

Skill in the art of communication is crucial to a leader’s success. He can accomplish nothing unless he can communicate effectively. -Norman Allen,...

The Key to Strategic Business Writing: The YOU Attitude

What’s the difference between good business writing and strategic business writing? Both are clear, concise, and error free, right? Yes. So, one...

Why Your Team Needs to Know You've Failed

This past spring I facilitated our two-day Leading with Presence program with a group of sales leaders at an engineering firm. They were boisterous,...

How to Create a Culture of Diversity

We are building products that people with very diverse backgrounds use, and I think we all want our company makeup to reflect the makeup of the...

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